Store Policies

Shopping with Nove Wholesale

Nove Wholesale supplies nail, lash, beauty, and esthetics products from Saskatoon, Saskatchewan. Please review these policies before purchasing. If you are unsure about a product, contact us before ordering—we are happy to help you choose.

Certified Accounts

Some professional product lines require an approved Certified Account. Upload your professional certificate through Create a Certified Account for review. You can continue shopping other products while your application is reviewed.

Orders and cancellations

Please check your items, quantities, contact information, and delivery address before placing your order. If you notice an error, email novewholesale@gmail.com as soon as possible.

Once your order has shipped, it cannot be cancelled. A change of mind does not make a final-sale item eligible for a return or refund.

Final sale and hygiene

We want every customer to feel confident that their products are new and unused. For hygiene and safety reasons, nail, lash, beauty, and personal-care products and tools—including gels, polishes, adhesives, scissors, clippers, and nippers—are final sale. These items cannot be returned or exchanged for a change of mind or color preference.

Damaged, defective, incorrect, or missing items

Please report delivery damage, missing items, or order errors within 48 hours of receiving your order. For these issues or other suspected product defects, email novewholesale@gmail.com with your order details and photos or video where possible.

Contact us before returning anything. Return shipping is your responsibility unless we arrange otherwise. If we confirm that an item is defective, damaged, or was supplied incorrectly, we will cover the return shipping by providing a prepaid label, arranging shipping, or reimbursing the shipping cost. If the issue is clear from the information provided, we can arrange this before the item is returned.

If something is missing from your order, please contact us so we can check and correct it.

Resolving a confirmed problem

If we confirm a product or order problem, we’ll work with you to arrange an appropriate replacement, repair, or refund. If an item needs to be returned for assessment, we’ll provide instructions before you send it.

Approved refunds

When a refund is approved, we will issue it to the original payment method within 5 business days of approval. Your bank or payment provider may take additional time to post the credit.

See our Returns & Refunds policy for the complete return instructions.

Shipping and delivery

Available shipping services, charges, and delivery estimates depend on your products and complete delivery address and are shown before you pay. Canadian shipping credits and eligible U.S. free shipping are subject to the conditions in our Shipping policy.

Orders ship Monday to Friday, excluding holidays. Orders placed and paid in full after 1:00 p.m. Saskatchewan time begin processing on the next business day. We aim to ship most in-stock orders within one business day after processing begins. Processing may take longer during major sales or unusually busy periods.

Please check your shipping address carefully. If a package is returned because the address or other delivery information was incorrect, the original shipping charges will not be refunded. The buyer is responsible for both the carrier's return charge and the cost of shipping the order again.

If tracking shows delivery but you cannot find your package, please contact us. We can help submit a carrier claim; approval is not guaranteed. See our Shipping policy for the full tracking, insurance, and missing-package terms.

Pricing, availability, and product colors

Prices, promotions, and product availability may change. We reserve the right to correct pricing or product-information errors and cancel affected orders. We’ll contact you if your order requires a change or cancellation.

We aim to show products and colors accurately, but screen settings can affect how colors appear. Please review the product description carefully before purchasing.